Terms and Conditions
Note: These Terms and Conditions are a draft to structure the page and must be reviewed for legal compliance before publication. Placeholders in [square brackets] are to be replaced.
1. Scope
These Terms and Conditions apply to all contracts for chauffeur, limousine, transfer and driving services between [Company name] ("we") and the customer. Deviating terms of the customer shall only become part of the contract with our express written consent.
2. Conclusion of Contract
The contract is concluded through our written confirmation (e.g. by email) of a booking or service enquiry made by the customer. All offers are non-binding until confirmed.
3. Services
The scope of the service is set out in the booking confirmation. We provide a suitable, well-maintained vehicle together with a qualified chauffeur at the agreed time. We reserve the right to make short-notice vehicle changes to an equivalent or higher category.
4. Prices and Payment
The fixed prices agreed at the time of booking apply, including statutory value-added tax. Unless otherwise agreed, the prices include waiting times within the agreed scope, tolls and parking fees. Additional services requested by the customer (e.g. extra kilometres, longer waiting times, additional stops) will be charged separately.
5. Cancellation
Cancellations must be communicated with reference to the booking details. The cancellation terms depend on the time of cancellation prior to the agreed pickup time:
- Up to [X] hours before: free of charge
- Between [X] and [Y] hours before: [Z]% of the fare
- Less than [Y] hours before or no-show: [Z]% of the fare
6. Customer Obligations
The customer provides correct pickup and destination addresses as well as contact details and ensures punctuality at the agreed meeting point. The customer is liable for damage to the vehicle caused intentionally or through gross negligence by the customer or fellow passengers.
7. Liability
We are liable in accordance with statutory provisions for damage arising from injury to life, body or health, as well as for intent and gross negligence. For slight negligence, liability is, to the extent permitted by law, excluded or limited. We accept no liability for delays resulting from force majeure, traffic conditions or official measures.
8. Applicable Law and Place of Jurisdiction
Austrian law applies, excluding its conflict-of-law rules. The place of jurisdiction is, to the extent permitted by law, the court with subject-matter jurisdiction in Vienna.
9. Severability Clause
Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.